Yes, we ship our products all over the globe. Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Warranty & Repair
Our warranty period is 1 year.If the machine has any malfunction problems, our technicians will provide technical support and if necessary we will take back the machine for repair or replacement. If you want to add an additional 1 year warranty, the cost of the warranty is $150/year.
An extended warranty can be added to your products for an additional cost.Please get in touch for more information about extended warranties. Click To Contactl Us
Payments & Safety
Our products can be purchased directly online, and the payment gateway is PayPal.If you encounter payment problems, please contact us directly. Click To Contactl Us
Charming Key supports PayPal payment.We will send you an email notification when payment has been made.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Please contact us at the first time by email:info@charmingkey.com We will give you the appropriate return address. The unauthorized return is not acceptable.
If you request a return&refund, we will charge you a service fee based on your payment amount. The fee is mainly caused by the product value impairment and restocking fee.(Please refer to the refund policy for details)
We will arrange the refund for you after the goods are received and checked correctly at our warehouse.The refund will take 1-2 business days to arrive.The refund will be processed to your original account.If the refund time is beyond this time limit, please contact PayPal or your issuing bank for further information.
Replacing will be processed within 30 days after we receive your product. Please contact us by email to inform us of your order number and model you want to exchange, then please send the previous product back firstly, we will arrange to send a new product after receiving your returned package and confirming your shipping address.
